Overview
In this troubleshooting guide you can find different reasons and initial steps to take when surveyor can't see the assigned task/s on the device.
Reason
- Task Assigned - when the surveyor is not assigned to the task he will not be able to see it on the device to conduct it.
- Is the surveyor assigned to the survey?
- No - Click here to learn how to assign surveyor to a Task.
- Yes - Move to next step.
- Is the surveyor assigned to the survey?
- Task Start/Due Date- make sure survey has the correct Start & Due Date otherwise the Task might not show on the device.
- Are you able to see survey on Device?
- Yes - Issue solved
- No - Move to next step
- Are you able to see survey on Device?
- Survey Assigned - when the survey is not assigned to the surveyor he will not be able to see the Task/s assigned on the device to conduct it.
- Is the surveyor assigned to the survey?
- No - Click here to learn how to assign surveyor.
- Yes - Move to next step.
- Is the surveyor assigned to the survey?
- Survey in Test/Production - make sure survey mode was changed to test/production.
- Are you able to see survey on Device?
- Yes - Issue solved
- No - Move to next step
- Are you able to see survey on Device?
- Manual Sync -
- Click on manual sync the surveys - Do you see the survey in the list ?
- Yes - Issue solved
- No - move to next step
- Click on manual sync the surveys - Do you see the survey in the list ?
- Non Default Assignments - when survey is set to use Non Default Assignments before adding a surveyor he might not be added.
- Is the surveyor shown in the list under the specific Survey?
- No - Add the surveyor and sync surveys again.
- Yes - move to next step
- Is the surveyor shown in the list under the specific Survey?
If you still can't see the survey please open a ticket to our support that will include the following information:
- Survey ID - click here to learn how to get the survey ID.
- Task ID for example that was assigned but not shown on the device
- Device Logs - click on each platform to learn how to reduce results in batch:
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