Troubleshooting Note - Attachments are not uploaded from the device

Overview

In this troubleshooting guide you can find different reasons and initial steps to take to solve attachments sync issues. 

Reason

• Storage Available - when there is not enough storage available an error will be prompt that there is not enough storage to upload the attachments. 
  • Check with your org admin that your organization has enough storage balance.
  • If storage is available but attachments are not uploaded move to next step.
• Manual Sync -
  • Click on sync results on the App menu - do you get an error ?
    • No - Check if results were synced and uploaded
    • Yes - move to next step
• Test Connection -
  • Navigate to Options 
  • Click on Test Connection - Is connection properly verified?
    • Yes - Open Ticket for the support with all relevant details. 
    • No - Move to Check Connection Parameters

• Check Connection Parameters -
  • Make sure server/url are as required (consult with your org admin)
  • You have a valid internet connection

If you still can't sync attachments please open a ticket to our support that will include the following information:

• Survey ID - click here to learn how to get the survey ID.
• User name that is affected
• Device Logs - click on each platform to learn how to reduce results in batch:
  • Android
  • PC Surveyor