The SurveyToGo platform has many data components which are stored on the cloud. Each of the components has its own data retention policy which is described below. Any data that is older than the stated retention period is subject to be deleted and we provide options for exporting the relevant data however some of the components might remain on the system longer than the stated period for various reasons.
Data Components Retention Periods
The following SurveyToGo data components are listed below. Unless stated otherwise, no data restore is available for a component if customer deletes the data:
|Organization||The entire organization and its data||If after organization creation for 60 days there is no activity, organization is deleted. For inactive organizations, 2 year from last activity.|
|Customer/Project/users Structure||The various customers and projects defined||For as long as the organization exists.|
|Surveys||The actual survey scripts||5 years from last edit|
|Interview Data||The answers to the questions of an interview||1 year for non-deleted interviews. 3-weeks for deleted interviews to allow restore|
|Attachments||Any captured attachment from the field that is linked to an interview||For as long as the storage space upgrade is active, after the relevant storage space is no longer active the attachments are deleted on a FIFO basis. Archived attachments are kept for 1-week to allow restoring.|
|Additional Data Lists||The additional data lists||1 year from the time the data list is no longer in use by any survey.|
|GPS Mapping information||GPS Coordinates captures and viewed in the show-route and latest locations screens||45 days. For interview GPS location it remains active for as long as the interview is on the system.|
For interview data, before any data is removed from the system due to data-retention expiration, Dooblo contacts the customer to coordinate the removal. In case the customer does not respond to 3 consecutive contact attempts spaced over 2 weeks, Dooblo will enforce the retention policy even without the coordination process.
Dooblo highly recommend that you keep copies of the Interview Data and the attachments through the Studio archiving mechanisms:
- Interview Data: Learn how to export the data here: http://support.dooblo.net/entries/29087522-How-To-Export-Survey-Results
- Attachments: Learn how to export the data here: http://support.dooblo.net/entries/26028992-How-to-Export-Attachments and how to archive the data from the Data center to your computers and remove it from the Data center here: http://support.dooblo.net/entries/31005962-How-to-manage-your-account-attachment-storage-space