How to Synchronize Results in SurveyToGo

Overview

Interviews that are conducted on the devices get synced, together with the collected attachments, to the SurveyToGo servers either automatically or manually, depending on the configuration option defined in the SurveyToGo app (automatic is the default setting).

SurveyToGo Sync Results Mechanism

Following is a description of how the sync results mechanism works:

• If completed interviews exist on the device the interviews data (Interview answers only, not attachments) will be uploaded first
• When the Interviews reach the server a confirmation is sent to the device. Once the confirmation is received from the server that the subjects were uploaded the client checks if attachments exist for those already synced interviews
• If such attachments exist the mechanism uploads the attachment headers only (type, size etc)
• Only after that phase it will upload the attachments data

SurveyToGo Android App Sync Settings

As explained above there are 2 ways in which you enable results syncing: 

1. You set the device to auto-sync results (the default setting). This is done via Settings->Options and setting the Result Syncing slider. This will ensure that every time interviews are completed by a surveyor and connection exists the results on the device will be uploaded to the server. 

    

    

2. Manually selecting (after logging in to SurveyToGo on the device) Settings->Sync Results. 

      

The device auto-syncs a batch of results every 30 minutes (default), the interval and the amount of results in a batch can be changed. Please consult Dooblo support before changing the number of results in a batch.

SurveyToGo PC Surveyor Sync Settings

There are 2 ways in which you enable results syncing to the servers:

1. You set the device to auto-sync results. This is done via Tools->Options-> Auto Sync-> Data check box.
   This will ensure that every time interviews are completed by a surveyor and connection exists the results on the device will be uploaded to the server.

    
   

2. Manually selecting (after logging in to SurveyToGo on the device) Tools->Sync->Results->YES.

   
   

Missing results troubleshooting

If interviews are missing from a certain device please follow the troubleshooting steps describes here

Upload incomplete results 

If you want to upload the in-completed results of a certain device please follow the steps described here.

Review your results

Reviewing your results is normally done by using the Operations Console. See here how to use the operations console.