How To Send to Support on an Android Device

Overview

This How-To will show you how to find the ‘Send to Support’ button on your device (Android).

This button is used when we ask you to use it, in order for us to be able to review the internal system logs of the device. With these logs, we are able to investigate issued that occur on the device when SurveyToGo is being used.

Please note that in order to ‘Send to support’ your device needs to be connected to the internet.

Option one: Sending to support after logging in (recommended)

Step 1: Open the “Options” menu

To open you “Options” menu do: Locate the global settings button on your device and click it, the SurveyToGo menu will open and click on the ‘Options’ button.

Screenshot_2015-12-06-11-43-45.png

Step 2: Sending the device log to support

To send your device log to Dooblo Support: 

  1. Click on the ‘Admin’ button.

    Screenshot_2015-12-06-11-43-55.png

  2. Click on the ‘Send to support’ button.

Screenshot_2015-12-06-11-44-02.png


 3. Click on the ‘OK’ button.

Screenshot_2015-12-06-11-57-46.png

Option two: Sending to support without logging in (to be used when the user cannot login)

1. Locate the global settings button on your device and click it, the SurveyToGo menu will open, then click on the ‘About’ button

 Screenshot_2015-12-06-11-44-19.png

2. Press the 'Send logs to support' button

 Screenshot_2015-12-06-11-44-23.png

That’s it!

Visit us at: http://www.dooblo.net

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