How To Allow Specific Surveyors on a Device


For scenarios where you would like to have a better control on who is allowed login to the organization from certain devices we are now supporting the ability to define a Black List/White (Studio 401 & Android/PC Surveyor 356). 

This article describes how to allow or block surveyors/user/devices from login-in or syncing. 

Please note: once this feature is enabled devices using older versions will not be able to connect. 


  1. Navigate to the 'Organization Properties' and check the option 'Enable Client Login Restrictions'. Once checked 2 options are available, if not checking any of the options this means that the list defined will be a White List:
    • Block Unknown Clients - will restrict all users that are not included in the list
    • Use as Black List - once this option is checked the system will use the list as Black List and prevent the specific devices that were defined from login-in to the system
  2. Expand the Node 'My SurveyToGo Account' and double click on the option 'Client Login Restrictions'  
  3. In the following screen you will enter the list of devices/users that you would like to either White list or Black list (according to your choice in Step 1).
    • User - Enter a specific user or leave empty to allow/prevent access for a device
    • Hardware ID - In this field you will add either the device MAC Address or IMEI.
    • Comment - Any free text comment to describe the details. 
  4.  Click on 'Accept'

Please note: To delete a device/user mark the line and click on 'Delete Selected' 


The following message will be prompt for the following scenarios:

1. An un-authorized surveyor/user/device will try to login.

2. An un-authorized surveyor/user/device will try to sync results that were collected while he/she were offline and he was removed/added to white/black list. 

PC Surveyor


That's It !

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