SurveyToGo Support Center

How To Upgrade The PC Surveyor Using A Zip Installation


At certain events we may issue a minor version fixing a very specific but critical issue to a specific customer. When this is done we would want to issue the version as fast as possible so we will not be able to complete the entire comprehensive testing cycle we perform for a version that is intended to become publicly used. At this even we may release the PC Surveyor in a compressed file format (.zip) and instruction the specific user to install it. This version will not effect other users from the same organization as we do not want to impact the entire organization in case the version includes an issue that was missed during the quick testing cycle.


The Process to update a version is described below.

1)  Close the PC Surveyor

2)  Go to the current installation folder and rename the folder. 

In Win8/10: Start -> Run and type the following:

In Windows XP: click on Start->Run and Type Local Settings


3) It will open the windows explorer with the path entered

In Win8/10: Navigate to Local -> Dooblo->SurveyToGo CAPI>App 

In WinXP: Navigate to Application Data->Dooblo>SurveyToGo CAPI>App. 


Rename the existing folder (to something like in the above example) or anything similar.

4)  Download the PC Surveyor Zip that we provided and extract it to the above App folder. You should get a folder called 1.32.<version number>.0 . The <version number> would hold the version number of the PC Surveyor version we sent you. So basically you would have under App 2 folders: one with the name you provided with the rename and one with the new version.

5) When you open the PC Surveyor make sure the version is indeed the latest version that we provided (use the guide "How To view your SurveyToGo PC Surveyor Version" for help).


That's it!

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