How To: Connect Your Domain to SurveyToGo

Overview

When you generate CAWI links, SurveyToGo will automatically uses the cawi.dooblo.net as the domain on which your surveys are hosted. In cases where you would like to use your own domain so that the browser will display xxxx.yourcompany.com instead of cawi.dooblo.net, you can follow the below instructions to map your domain to SurveyToGo.

Essentially turning this:

cawi-domain1.png

to this (surveys.mycompany.com represents your domain name):

cawi-domain2.png

Important note: To get the domain mapping feature working with HTTPS connections, you need to follow the instructions on the bottom of this guide regarding sending Dooblo your SSL certificate.

 

Step 1: Add a CNAME dns record 

For this step, we assume that you are the owner of your Domain name and have access to your DNS configuration control panel. You will need to do the following:

  1. Add a CNAME Record with your desired domain mapping and map it to cawi.dooblo.net
  2. Save the CNAME record

Next go ahead and test the CNAME mapping by browsing to our test page. The test page is called test.html and resides on the root of the site. So for example, if you have mapped surveys.mycompany.com with a CNAME record, you can test the CNAME mapping by browsing to: http://surveys.mycompany.com/test.html - if successful you will see this test page:

cawi-domain3.png

Once you see this message it means that the CNAME record is working correctly. In case you are seeing an error it means the CNAME is not working properly. Please note that sometimes it takes 
~10-30 minutes for DNS CNAME records to apply.

 

Step 2: Change The Survey Web Client URL  

The next step you should do is go the Web Survey Display options page, and make sure to change the "STG Web Client URL" settings to your mapped domain:

  1. In the Studio, open the relevant CAWI survey 
  2. Switch to the "CAWI" tab and press the "Web Survey Display Options" button:

    cawi-domain6.png

  3. Then change the STG Web Client URL to match you mapped domain. Make sure to keep the "/client/" part of the URL. So this:

    cawi-domain4.png
    would become this:

    cawi-domain5.png

Now you are ready to generate the survey links and these will be generated using the new mapped domain name.

 

Step 3: (Optional) Setting up Domain Mapping with SSL 

In case you would like the domain mapping feature to work with SSL, it will require you to share with Dooblo your domain wildcard SSL certificate PFX file. Dooblo will then make the necessary configurations to enable your SSL certificate for the domain mapping. Please contact our support team at [email protected] and include your domain-wildcard SSL certificate PFX file.

 

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