The following describes how the sync results mechanism is working with SurveyToGo and the available configuration settings.
SurveyToGo Sync Mechanism
Here's how the sync results mechanism works:
- On the devices, if results exist, the interviews data (Interview answers only, not attachments) will be uploaded first
- After a confirmation is received from the server that the subjects were uploaded the client checks if attachments exist for those subjects
- If they exist it uploads the attachment headers only to the server
- Only after that phase it will upload the attachments themselves
If interviews are missing from a certain device please follow the troubleshooting steps describes here: http://support.dooblo.net/entries/22559548-troubleshooting-missing-interviews
Upload uncompleted results
If you want to upload the uncompleted results of a certain device please follow the troubleshooting steps describes here:
Review your results
Reviewing your results is normally done through the Operations Console with the proper filtering settings you enter (time frame, surveyors, mode etc).
See here how to use the operations console: