How To: Retrieve Failed Subjects

Overview

In the rare case the PC Surveyor was unable to write the data of an interview to the database it will save this interview data in a file in a special folder. By sending the support team the contents of the folder the Dooblo support team will be able to upload the data of these failed interviews. To do this:

  1. Step 1: Retrieve the path of the failed-interviews folder
  2. Step 2: Zip and send the contents of the folder to support@dooblo.com

Step 1 & 2: Retrieve the path of the failed-interviews folder and send it to support

To retrieve the folder of the failed interviews:

  1. From the PC Surveyor, click the “Tools > Options”:
  2. Switch to the “Support” tab and click the “Get data path” button:

  3. Paste this path (using CTRL-V) to a file explorer to get to the PC Surveyor data path folder:



  4. Now, simply right click and ZIP the contents of the “FailedSubjects” folder and send it tosupport@dooblo.com along with your SurveyToGo user name
    and contact details:

  5. That’s it!

 

Visit us at: http://www.dooblo.net

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