SurveyToGo Payment Model

SurveyToGo Payment Components

With SurveyToGo you have the following payment components:

  1. (MUST) Interview Credits: The interview credits are used for the data that is collected from the field and is uploaded. See below for the types of payment models that are supported.
  2. (Optional) Attachment Storage Space: only needed in case you are capturing media from the field (Videos, Photos or Sound recordings). 

 

Interview Credits Payment models

With SurveyToGo you can choose between 2 payment models:

  1. Pay per interview: 100% no commitment, In this model you simply pre-purchase the amount of interviews you need. For example, if you need to do a project with a sample size of 1,000 interviews you can purchase an interview packages of 1,000 interview credits which are loaded to your account and each time you upload an interview 1 interview credit is used. Left over credits are not lost and can be used to future projects. You can see the packages that you can purchase online here: https://www.dooblo.net/stgi/order.aspx . In case you need higher volume packages, please contact us at support@dooblo.com for a list of high-volume packages that start from 30K interviews and have built-in discounts.
  2. Monthly subscription: This model includes a monthly commitment for a certain volume of interviews and in exchange you receive a better per-interview price when compared to the no-commitment model and get an attachment storage upgrade as a complimentary benefit at no cost. You can see the list of subscriptions we have here: https://www.dooblo.net/stgi/orderPlans.aspx . Please note that subscription interview credits do not carry over from one month to the next. In addition, monthly subscriptions are not allowed to be shared between different SurveyToGo organizations.

 

By default, your account is set for the pay per interview model (option #1). If you wish to sign up for a monthly subscription instead, head over to: https://www.dooblo.net/stgi/orderPlans.aspx and select your desired subscription.

 

Interview Credits Expiration

Pay-per-Interview credits expire within 1-year of last usage of the system (not date of purchase) so this effectively means that as long as you continue using SurveyToGo to collect data, the interview credits will never expire.

 

Attachment Storage Space Payment Model

Each attachment (Video, Photo or Sound recording) that is captured from the field and is uploaded takes away from your organization attachment storage space. By default, each account has 20MB of attachment storage space at no cost which is perfect to test things out but if you wish to upload many attachments you will need to upgrade your storage space. Attachment Storage Space upgrades are billed on a recurring monthly basis (subscription) and we have the following available storage plans that range from 1GB to 20GB. See here for a list of plans and prices: https://www.dooblo.net/stgi/orderstorage.aspx

 

Please note that you can actually manage your storage space and remove (archive) attachments from the storage space which will free-up the space for new attachments. So in fact you only need the "buffer space" between archives and most customers are fine with either the 1GB or 5GB storage upgrade.

Please contact us at support@dooblo.com for more details or questions.

 

 

 

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

4 comments
  • I need to know if once we buy these interviews (option #1) they have an expiration date? When would it be? 

  • Hi Paulo,

     

    Thank you for the question.

    Pay-per-Interview credits expire within 1-year of last usage of the system (not date of purchase) so this effectively means that as long as you continue using SurveyToGo to collect data, the interview credits will never expire.

    We have updated the above article accordingly.

     

    Best Regards,

    Daniel

  • Hi,

    Our company has two accounts, and the sub-director of operations wants to know if it is possible to move some purchased interviews from one to the other

    Best regards

  • Hi Julio,

    Thank you for the comment in this article.

    This is handled as a support ticket.
    We will provide a complete answer in the support ticket scope.

    Thank you,
    Daniel

Please sign in to leave a comment.